Reference

What You Need to Know Before You Play

Using xt66 — including depositing via bKash, Nagad, or Rocket — is subject to our legal terms and to the laws of your local region. Eligibility depends entirely on whether online gaming is permitted under the laws that apply to you.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsData retention policyContact rights explained
xt66 What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us About Any Legal Matter

If you have a question about how our legal terms apply to your account — including wallet verification, account suspension, or eligibility in your region — our support team can help clarify the relevant section. Reach out through any of the channels below and reference your registered mobile number for faster handling.

Live Chat Start a live chat session directly from the xt66 site or mobile browser. Quote your account ID and the legal section you want to discuss for a quicker response.
Email Support Send your legal query to our support email address listed in the Help section of your account. Include your registered bKash, Nagad, or Rocket number for account verification.
Account Help Centre The Help Centre inside your account dashboard holds answers to common legal questions, including wallet terms, data requests, and how to close your account if needed.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

xt66 handles account data — including the mobile wallet details you link when using bKash, Nagad, or Rocket — under a clear retention and access policy. We collect only what is needed to operate your account, process transactions, and respond to legal or regulatory requests. You can request a copy of your data or ask for corrections at any time through the account settings page.

Data Retention

We keep your account and transaction records for as long as your account is active and for a defined period after closure, as required by applicable law and standard financial record rules.

Cookie Policy

We use cookies to maintain your session across mobile and desktop, remember your login state, and measure how pages perform. You can manage cookie preferences from your browser settings.

Account Security

Account access is protected by OTP verification tied to your registered mobile number. If you notice unauthorised access, contact support immediately and we will freeze the account pending review.

Your Right to Request Changes

You can request data correction, account closure, or a full data export by contacting support via live chat or email. We aim to respond to all data requests within a reasonable timeframe.

Common Legal Questions From Our Users

Below are the questions we receive most often about account eligibility, data handling, and your rights under our legal terms. If your question is not covered here, contact support directly from your account dashboard.

Eligibility depends on whether online gaming is permitted under the laws that apply to your specific location. You are responsible for confirming this before opening or continuing to use an account.

If an account is suspended for a legal or eligibility reason, wallet balances are held and reviewed before any release. Our support team will contact you through your registered mobile number to explain the next steps.

Yes. Send a data access request through the Help Centre inside your account or via the support email listed there. Include your registered mobile number and we will process the request.

The English version of our terms governs in all cases. Any translated version is provided for convenience only and does not override the English text where there is a conflict.

Records are retained for a period defined by applicable law and standard financial obligations. This applies to all wallet transactions including those made via Rocket, bKash, and Nagad.

Contact our support team via live chat or email from your account Help Centre. Provide your account ID, the relevant transaction reference, and a clear description of your concern for faster handling.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.